Shipping policy

SHIPPING POLICY

Last Updated: 19 June 2026

SHIPPING OVERVIEW

At Laguz Beauty, we aim to deliver your order as quickly and efficiently as possible.

Many of our products are custom-labelled and fulfilled through our specialist manufacturing and fulfilment partners. As a result, processing times may differ from those of traditional retailers.

By placing an order with Laguz Beauty, you acknowledge and accept the shipping terms outlined below.

ORDER PROCESSING

All orders are subject to product availability and payment verification.

Orders are typically processed within 2–5 working days before dispatch.

During periods of high demand, product launches, holidays, promotional events, or unforeseen circumstances, processing times may be extended.

Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING TIMES

Estimated delivery times begin after your order has been processed and dispatched.

Estimated delivery times:

  • United Kingdom: 3–8 business days
  • Europe: 4–10 business days
  • International Destinations: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • Public holidays
  • Transport disruptions
  • High seasonal demand

TRACKING INFORMATION

Where available, tracking information will be provided via email once your order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring they are available to receive deliveries where required.

SHIPPING CHARGES

Shipping costs are calculated at checkout and depend on:

  • Destination
  • Order weight
  • Shipping method selected

All applicable shipping charges will be displayed before payment is completed.

INTERNATIONAL ORDERS

We currently ship to selected international destinations.

International customers are responsible for:

  • Import duties
  • Customs fees
  • VAT or local taxes
  • Clearance charges imposed by local authorities

Laguz Beauty has no control over these charges and cannot predict their amount.

Failure to pay customs charges may result in the parcel being returned, destroyed, or abandoned by customs authorities.

Any additional costs incurred in such circumstances may be deducted from any refund where permitted by law.

INCORRECT SHIPPING INFORMATION

Customers are responsible for ensuring shipping information is accurate at checkout.

Laguz Beauty is not responsible for delays, losses, or additional costs arising from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect postcode information
  • Failed delivery attempts

Where a parcel is returned to us due to incorrect information, additional shipping charges may apply before reshipment.

LOST OR DELAYED PARCELS

If your parcel appears delayed, please first check the tracking information provided.

If you believe your shipment has been lost, please contact us at:

info@laguzbeauty.co.uk

We will work with the shipping carrier to investigate the issue.

Please note that investigations by carriers may take several business days to complete.

DELIVERED BUT NOT RECEIVED

If tracking confirms delivery but you cannot locate your parcel, we recommend:

  • Checking with household members
  • Checking with neighbours
  • Contacting the delivery carrier

Laguz Beauty cannot guarantee replacement or reimbursement for parcels marked as successfully delivered by the carrier, except where required by applicable law.

SEPARATE SHIPMENTS

In some circumstances, products may arrive in separate packages due to stock availability, fulfilment locations, or carrier requirements.

Customers will not incur additional shipping charges for authorised split shipments.

SHIPPING RESTRICTIONS

We reserve the right to refuse shipment to certain locations where:

  • Shipping services are unavailable;
  • Legal restrictions apply;
  • Product regulations prohibit importation.

FORCE MAJEURE

Laguz Beauty shall not be liable for shipping delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Severe weather
  • Customs inspections
  • Carrier disruptions
  • Government actions
  • Public health emergencies
  • Strikes
  • Cyber incidents
  • Supply chain disruptions

CONTACT

For shipping enquiries, please contact:

Laguz Beauty

Email: info@laguzbeauty.co.uk

Website: laguzbeauty.co.uk

Many Laguz Beauty products are made to order and fulfilled through our specialist manufacturing partners. Processing times may be longer than traditional retail shipping, particularly during busy periods.

RETURNS & REFUNDS POLICY

Last Updated: 17 June 2026

1. GENERAL

We want you to be satisfied with your purchase.

2. UNOPENED PRODUCTS

Customers may return unused and unopened products within 14 days of delivery, subject to applicable consumer laws.

Products must:

  • Be unopened
  • Be unused
  • Be in original packaging
  • Be in resalable condition

3. OPENED COSMETIC PRODUCTS

For hygiene and safety reasons, opened, used or tampered beauty, skincare and cosmetic products cannot normally be returned unless:

  • Faulty
  • Damaged
  • Incorrectly supplied
  • Required by law

4. DAMAGED OR FAULTY ITEMS

Please notify us within 48 hours of delivery and provide photographs where applicable.

We may offer:

  • Replacement
  • Refund
  • Store credit

at our discretion and in accordance with consumer law.

5. RETURN SHIPPING

Unless products are faulty, customers are responsible for return postage costs.

6. REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Refunds may take 5–10 business days to appear.

7. EXCLUSIONS

We reserve the right to refuse returns that:

  • Have been used
  • Show signs of tampering
  • Are returned outside applicable return peri