RETURNS & REFUNDS POLICY

Last Updated: 17 June 2026

1. GENERAL

We want you to be satisfied with your purchase.

2. UNOPENED PRODUCTS

Customers may return unused and unopened products within 14 days of delivery, subject to applicable consumer laws.

Products must:

• Be unopened
• Be unused
• Be in original packaging
• Be in resalable condition

3. OPENED COSMETIC PRODUCTS

For hygiene and safety reasons, opened, used or tampered beauty, skincare and cosmetic products cannot normally be returned unless:

• Faulty
• Damaged
• Incorrectly supplied
• Required by law

4. DAMAGED OR FAULTY ITEMS

Please notify us within 48 hours of delivery and provide photographs where applicable.

We may offer:

• Replacement
• Refund
• Store credit

at our discretion and in accordance with consumer law.

5. RETURN SHIPPING

Unless products are faulty, customers are responsible for return postage costs.

6. REFUND PROCESSING

Approved refunds will be issued to the original payment method.

Refunds may take 5–10 business days to appear.

7. EXCLUSIONS

We reserve the right to refuse returns that:

• Have been used
• Show signs of tampering
• Are returned outside applicable return peri

Many Laguz Beauty products are made to order and fulfilled through our specialist manufacturing partners. Processing times may be longer than traditional retail shipping, particularly during busy periods.